Student Protection Scheme (Applicable
to non corporate clients only)
GNS School is proud to be part of the
CaseTrust for Education scheme. This scheme has been customised
specifically by CASE for the education industry in Singapore.
The scheme will enhance the confidence of international students
and their parents in the quality of education in Singapore.
Under this scheme, all students are entitled to a.Enter into
a Standard Student Contract which details the procedures and
implication of any student's withdrawal from course, non attendence,
termination of course by PEOs and refunds policy. b. The Student
Tuition Fee Insurance which indemnifies students for their tuition
fees paid. For more information, please visit www.case.org.sg/casetrust5.htm
Student
Pass Application
The following is a checklist of documents
to be submitted to the school for process of student pass applications.
1. Application for Admission Form.
2. 2 copies of Form 16, V36 and V39S.
3. 1 copy of Form V36A form duly completed and signed by the
school.
4. 2 recent passport-sized photographs of the applicant.
5. Photocopy of applicant’s passport showing his or her full
particulars and passport expiry date.
6. Applicant’s birth certificate.
7. Applicant’s highest education certificate and transcripts.
Please note that more documents may be
required if applicant is from visa required countries (such
as China, Mynmar and India) or if applicant’s parents are Singapore
citizen or Permanent Residents.
Student
Pass Cancellation
Any student who wishes to cancel his/her
student pass should inform and surrender his/her student pass
to the following authority:
Controller of Immigration
Immigration and Checkpoint Authority
ICA Building
10 Kallang Road
Singapore 208718
Complaint Handling Procedure
Our school treats all comments by our
students, particularly the complaints, very seriously. It is
our objective to firstly encourage the prompt and informal resolution
of grievances of students and secondly to provide an orderly
procedures for the satisfactory resolutions of complaints. The
complain will be handled in an impartial and speedy manner.
A grievance must be filed in writing,
email or fax to the Human Resource Manager within one month
from the date of the grievous act. Alternatively, the said grievance
may also be conveyed to the Human Resource Manager via a phone
call or a visit to the Customer Service Officer.This time limit
may be extended upon good cause shown. The complainant will
be given an interim reply within 7 working days of receipt of
a written grievance and the grievance shall be resolved within
21 working days.
In the spirit of informal resolution of complaints, all disputes
should be resolved informally between the department concerned
and the student first. If the parties cannot resolve amicably,
the student may file an appeal in writing to the Management
Committee. The Management Committee will then make a ruling
within one month from the date of receiving the complaint in
writing.
In the event that the student and the school are unable to resolve
a dispute amicably, either party can refer the dispute to the
CASE Mediation Centre for mediation.
This procedure has been put in place to facilitate resolution
of grievances with a minimum of delay and formality. The grievance
may relate to both academic, administrative and support services
amongst others.
Refund
and Transfer Policy (Applicable to non corporate
clients only)
Withdrawal for Cause: Subject to Clause 6 in
the Standard Student Contract, the Student shall be entitled
to immediately withdraw from the Course by giving written notice
to the PEO of his/her intention to do so under the following
circumstances:
(i) the PEO fails, for any reason, to
commence the Course on the Commencement Date;
(ii) the PEO fails, for any reason, to complete the Course by
the Completion Date;
(iii) the PEO terminates the Course for any reason prior to
the completion of the Course; or
(iv) the PEO is in material breach of its obligations under
this Agreement.
Refunds for Withdrawal for Cause:
The PEO shall, as soon as practicable after receiving the Student’s
notice of withdrawal under Clause Withdrawal for Cause (and
in any event no more than fourteen (14) days after receiving
such notice) refund to the Student:
(i) the entire amount of the Tuition Fees and Deposit; and
(ii) the Non-Tuition Fees or Additional Fees.
Withdrawal Without Cause and Refunds: Where the Student
withdraws from the Course for any reason other than those set
out in Clause Withdrawal for Cause or Clause 6 in the Standard
Student Contract, the PEO shall, subject to Clause 3.4 in the
Standard Student Contract, as soon as practicable after receiving
the Student’s written notice of withdrawal (and in any event
no more than fourteen (14) working days after receiving such
notice) refund to the Student the entire amount (100%) of the
Deposit (less all such deductions which the PEO is entitled
to make in accordance with Clause 1.8 in the Standard Student
Contract) together with the following sums (less any applicable
bank administrative charges properly paid/payable under Clause
3 in the Standard Student Contract):
(i) 100 % of the aggregate amount of the Course Fees and Additional
Fees paid under Clause 1.6 and 1.9 in the Standard Student Contract,
if Student’s written notice of withdrawal is received more than
[14] days before the Commencement Date. (ii) 50% of the aggregate
amount of the Course Fees and Additional Fees paid under Clause
1.6 and 1.9 in the Standard Student Contract, if Student’s written
notice of withdrawal is received before, but not more than [14]
days before the Commencement Date. (iii) 0% of the aggregate
amount of the Course Fees and Additiona Fees paid under Clause
1.6 and 1.9 in the Standard Student Contract. if Student’s written
notice of withdrawal is received after the Commencement Date
Please fill in the Course Request Form
and submit the same to your Customer Service Officer.
Deemed Withdrawal
(Transfer): A Student who transfers from the Course
to another course with the PEO shall be deemed to have withdrawn
from the Course and the provisions of Clause Withdrawal for
Cause shall apply save as otherwise agreed
between the PEO and the Student.
Please fill in the Course
Request Form and submit the same to your Customer Service Officer.
Financial
Matters (Applicable to Singaporean and PR only)
Skills Development Fund (SDF)
under Workforce Development Agency (WDA)
General Criteria:
The general eligibility criteria are
listed as follows:
• Training is fully sponsored by company
• Organization must register with SDF/SRP
• Trainees are employees who are either Singapore Citizens or
Permanent Residents (PR) of Singapore
• Trainees must complete the full course whilst remain in the
employment of the same organization
• Trainees have achieved at least 75% attendance and have sat
for all examinations if the course leads to certification
• Training is to be conducted during work hours
Skills Redevelopment Program (SRP) under National Trades Union
Congress (NTUC)
A national funding initiative program providing attractive incentives
on course fees, absentee payroll and wage support, funded by
the WDA and managed by NTUC.
To register with the SRP, please logon
to www.srp.org.sg. Select Company>>Click on Registration
and submit details accordingly.
Funding mechanism:
As this program is a SRP pre-approved
programme, the funding rate is:
• 80% of Staff hourly basic wage or capped at $6/training hr,
whichever is lower (for those under 40 yrs old and with highest
education level at least A-Level) OR
• 90% of Staff hourly basic wage or capped at $6.80/training
hr, whichever is lower (for those above 40 yrs old and highest
education level A-Level and below)
• To submit application to SRP online at least 1 day before
program commences.
Payment Matters
All fees are payable in Singapore Dollars.
Please make all payment by cash, cheque, demand draft or cashier
order made payable to “ GNS School of Business and Technology”.
Student
Counselling Services
Counselling services are available for full-time
students who seek help and guidance. A counsellor is available
weekly to help students.
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