Welcome to GNS School of Business & Technology

GNS School is proud to inform that it is in the process of applying for the Fee Protection Scheme. This scheme has been customised specifically for the education industry in Singapore. The scheme will enhance the confidence of international students and their parents in the quality of education in Singapore. For more information, students may also refer to Council for Private Education website www.cpe.gov.sg

The following is a checklist of documents to be submitted to the school for process of student pass applications.

1. Application for Admission Form.
2. 2 copies of Form 16, V36 and V39S.
3. 1 copy of Form V36A form duly completed and signed by the school.
4. 2 recent passport-sized photographs of the applicant.
5. Photocopy of applicant’s passport showing his or her full particulars and passport expiry date.
6. Applicant’s birth certificate.
7. Applicant’s highest education certificate and transcripts.

Please note that more documents may be required if applicant is from visa required countries (such as China, Mynmar and India) or if applicant’s parents are Singapore citizen or Permanent Residents.

Any student who wishes to cancel his/her student pass should inform and surrender his/her student pass to the following authority:

Controller of Immigration
Immigration and Checkpoint Authority
ICA Building
10 Kallang Road
Singapore 208718

Complaint Handling Procedure
Our school treats all comments by our students, particularly the complaints, very seriously. It is our objective to firstly encourage the prompt and informal resolution of grievances of students and secondly to provide an orderly procedures for the satisfactory resolutions of complaints. The complain will be handled in an impartial and speedy manner.

A grievance must be filed in writing, email or fax to the Human Resource Manager within one month from the date of the grievous act. Alternatively, the said grievance may also be conveyed to the Human Resource Manager via a phone call or a visit to the Customer Service Officer. This time limit may be extended upon good cause shown. The complainant will be given an interim reply within 7 working days of receipt of a written grievance and the grievance shall be resolved within 21 working days. Please see below for more detail timeline.
Dispute Resolution Policy

On disputes, it is the school’s policy is to try to reach a fair and amicable solution (that is, a solution is found to address the grievance that is fair and acceptable to both parties, the student and the school).

The aggrieved party, the student, must submit the grievance in writing to the school.

Principal will assign the relevant manager to establish the facts of the case and complete the necessary investigation within 7 working days.

The manager will decide whether the complaint/grievance is justified, and if so, offer a solution to the student.

If the student accepts the solution, no further action will be pursued except to record and file the grievance and solution.

If the student declines the solution, the grievance will be referred to the Principal who will review the case and offer a second solution. All these proceedings would be completed within 14 days and complainants are kept informed of the status.

If the student still refuses to accept the second solution and before the maximum of 21 days, the school will propose that the matter be resolved through the Dispute Resolution Scheme of the Council for Private Education. (http://www.cpe.gov.sg/cos/o.x?c=/cpe/pagetree&func=view&rid=351)

This procedure has been put in place to facilitate resolution of grievances with a minimum of delay and formality. The grievance may relate to both academic, administrative and support services amongst others

Notification and Arrangement: PEI shall inform the Student immediately within three (3) working days if:
(i) It fails, for any reason, to commence the Course on the Course Commencement Date;
(ii) It terminates the Course, for any reason, prior to the Course Commencement Date;
(iii) It fails, for any reason, to complete the Course by the Course Completion Date;
(iv) It terminates the Course, for any reason, prior to Course Completion Date; or
(v) The Student’s Pass application is rejected by Immigration and Checkpoint Authority (ICA).
The PEI shall, within seven (7) working days of notifying the Student in writing of above circumstances (i) to (iv), provide the Student with information and details of the alternative confirmed course arrangement to allow the Student to make timely and appropriate decision on the alternative arrangement.

Withdrawal for Cause: Subject to Clause 9, the Student shall be entitled to immediately withdraw from the Course by giving written notice to the PEI of his/her intention to do so if the PEI is in breach of any of its obligations under this Agreement or fails to perform its obligation(s) under the circumstances in Clause 2.1 (i) to (iv).

For circumstances under Clause 2.1, the PEI shall, within seven (7) working days after notifying the Student, refund to the Student:
(i) The entire amount of the Course Fees; and
(ii) The Miscellaneous Fees*.

The PEI shall also, as soon as practicable after receiving the Student’s notice of withdrawal under Clause 2.2 (and in any event no later than seven (7) working days after receiving such notice) refund to the Student the amounts stated in this Clause 2.3

Withdrawal Without Cause and Refunds: Where the Student withdraws from the Course for any reason other than those set out in Clause 2.2 or Clause 9, the PEI shall, subject to Clause 3.5, as soon as practicable after receiving the Student’s written notice of withdrawal (and in any event no more than seven (7) working days after receiving such notice) refund to the Student the following sums (less any applicable bank administrative charges properly paid/payable under Clause 3):: Student’s written notice of withdrawal (and in any event no more than fourteen (14) working days after receiving such notice) refund to the Student the entire amount (100%) of the Deposit (less all such deductions which the PEI is entitled to make in accordance with Standard Student Contract) together with the following sums (less any applicable bank administrative charges properly paid/payable under Clause 3 in the Standard Student Contract):
(i) 100 % of the aggregate amount of the Course Fees and Additional Fees paid under Clause 1.6 and 1.9 in the Standard Student Contract, if Student’s written notice of withdrawal is received more than [14] days before the Commencement Date. (ii) 50% of the aggregate amount of the Course Fees and Additional Fees paid under Clause 1.6 and 1.9 in the Standard Student Contract, if Student’s written notice of withdrawal is received before, but not more than [14] days before the Commencement Date. (iii) 0% of the aggregate amount of the Course Fees and Additiona Fees paid under Clause 1.6 and 1.9 in the Standard Student Contract. if Student’s written notice of withdrawal is received after the Commencement Date

Please fill in the Course Request Form and submit the same to your Customer Service Officer.

Deemed Withdrawal (Transfer): A Student who transfers from the Course to another course with the PEO shall be deemed to have withdrawn from the Course and the provisions of Clause Withdrawal for Cause shall apply save as otherwise agreed between the PEO and the Student.

Please fill in the Course Request Form and submit the same to your Customer Service Officer.

The general eligibility criteria are listed as follows:
‧ Training is fully sponsored by company
‧ Organization must register with SDF/SRP
‧ Trainees are employees who are either Singapore Citizens or Permanent Residents (PR) of Singapore
‧ Trainees must complete the full course whilst remain in the employment of the same organization
‧ Trainees have achieved at least 75% attendance and have sat for all examinations if the course leads to certification
‧ Training is to be conducted during work hours
Skills Redevelopment Program (SRP) under National Trades Union Congress (NTUC)
A national funding initiative program providing attractive incentives on course fees, absentee payroll and wage support, funded by the WDA and managed by NTUC.

To register with the SRP, please logon to www.srp.org.sg. Select Company>>Click on Registration and submit details accordingly.

As this program is a SRP pre-approved programme, the funding rate is:
‧ 80% of Staff hourly basic wage or capped at $6/training hr, whichever is lower (for those under 40 yrs old and with highest education level at least A-Level) OR
‧ 90% of Staff hourly basic wage or capped at $6.80/training hr, whichever is lower (for those above 40 yrs old and highest education level A-Level and below)
‧ To submit application to SRP online at least 1 day before program commences.

All fees are payable in Singapore Dollars. Please make all payment by cash, cheque, demand draft or cashier order made payable to “ GNS School of Business and Technology”.

Manager, Academic Board, Examination Board

Name of Centre Manager: Mr. Woo Leih Shyang, Ms Mary Ann Cheong

Academic Board: Mr. Woo Leih Shyang, Ms. Mary Ann Cheong, Ms Nilam Sheeda

Examination Board: Mr. Woo Leih Shyang, Ms. Mary Ann Cheong, Ms Nilam Sheeda